Research Summary on ‘How to Facilitate a Usability Test”

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MNGT 136

Research Summary on ‘How to Facilitate a Usability Test”

How to Conduct a Simple User Test with Jakob Nielsen

Published on May 28, 2010

Usability pioneer Jakob Nielsen is interviewed on how to conduct a simple user test.

Performing a Usability Test is valuable to business both big or small for understanding just what potential customers to your  business are experiencing when visiting the website. For conducting a usability test, a business does not need a lot of participants, just testing 5 people can give useful insights into the user experience.

The first goal with testing participants is to decide on practical tasks to be performed as a ‘customer.’ Prepare by deciding which tasks to test,  have  the participant  proceed with one task at a time.

As the participant works through tasks, the facilitator will sit next to them.

Remember this is to watch how the participant goes through the process of using your website, so as the facilitator you give no directions because you are looking for the experience of the test subjects.

You are also looking for a running monologue of the user’s experience with the test scenarios.

Other important factors to track in conducting your usability test is recording keystrokes and visual expressions for each task. When the test is done, then going through the data collected to decide what was a failure in user experience or a winner.

The video relates to the usability test that I worked on designing this last week, well its an interview with Jakob Nielsen, the usability guru. Also, I am going to be performing a ‘simplified’ usability test on a peer from my class to practice what I have learned.

Reference

“How to Conduct a Simple User Test with Jakob Nielsen.” YouTube, 28 May 2010, youtu.be/r0A6IW2TFFI.

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