Collecting Data on a Usability Test:
Record Your Sessions: This creates the opportunity to exam the session again to go over critical issues to analyze how the participants went through the task.
Video or Audio Recordings: Either will help to break down the tasks after the participant has left. Also, this will is a powerful tool to show anyone in the company that needs to view the findings.
Post Task Questions: Talking to the participants immediately after finishing the tasks, while the experience is fresh in their minds, to get feedback about the experience is an excellent opportunity to add more unbiased notes to the final report.
Time on Task: The length of time takes the participant to complete the task. When multiple participates are used then find the average length of time for each task.
Explain the process of reporting data from the usability test:
- After the test sessions, take time to make notes of observations and which problems arose that need to be addressed. Also what steps are going to be implemented to fix the issues.
- If multiple participants were used, then gather all the notes to make a collective list of issues to address.
- Now organize the list into the top 10 most pressing
- Rate the list with #1 being the most critical to be addressed first.
- From the list:
- Brainstorm fixes for each issue
- Who’s going to make the fix
- Any resources that will be needed for the fix
Recruiting for a Usability Test:
When recruiting participants for a usability test, there are many clever ways to resource people like Craigslist, Facebook, Twitter, or other social media platforms. Other possibilities are your local Facebook community groups, ask friends and family, or parents from your kid’s sports/scouts group.
Talking to Participants:
I would follow Steve Krug’s recommendations for prepping the participants in the test. Have Steve’s script in hand to facilitate the session and begin with letting them know the test is not about them but the website, to put them at ease.